Get on-demand IT support with professional helpdesk services from technicians right here in Oklahoma

Core Desktop Help Desk Services

Give your employees the technical support they need by outsourcing your helpdesk needs to our certified team of Oklahoma IT professionals. Our Core Desktop help desk service plan includes immediate help desk support so your employees can resolve issues efficiently and get back to work. And that’s not all. We also offer 24/7 remote monitoring and preventative maintenance to ensure your PC’s and laptops are running at peak performance and protected from the latest cybersecurity threats.

24/7 Monitoring

Around-the-clock IT monitoring for your PCs and laptops that features instant alerts and self-healing capabilities to catch and fix issues before they impact your business. Also includes real-time reporting from a single dashboard for insight into the overall performance of your computers.

Helpdesk Support

Immediate, on-demand help desk support via phone, email, remote desktop, or customer portal to help your employees overcome technical issues and get back to work as quickly as possible. Our helpdesk staff is made up of friendly, knowledgeable IT professionals located right here in Oklahoma.

Onsite Support

Unlimited onsite support when a technical issue requires hands-on attention. We guarantee a response time of just four hours, and our certified, Oklahoma based IT technicians are experienced at troubleshooting the most complex problems efficiently to minimize the disruption to your business operations.

Endpoint Security

Highest level of protection for your business’ computers from today’s most sophisticated cyberthreats. Includes the prompt installation of critical software updates and security patches plus the industry’s leading endpoint protection solution to defend against malware like viruses, trojans, worms, and ransomware.

Asset Management

Assistance with creating and maintaining an accurate inventory of your business’ technology assets. From identifying what assets you have to determining who is using them and how, you can ensure your hardware is effectively managed, secured, and supported for a maximum return on investment.

Single Point of Contact

Dedicated, Oklahoma based account manager to serve as your technical advisor and corporate liaison. Our skilled consultants will help you develop an IT roadmap and implement a technology strategy that aligns with your corporate initiatives and will routinely meet with you to stay abreast on your everchanging needs.

Get fast, friendly technical support from IT professionals right here in Oklahoma.

Benefits of Outsourcing your Helpdesk Needs

With Core Desktop Plus Help Desk Services, you’ll not only increase employee productivity and improve morale with the quick resolution to technical issues, you’ll maximize the security, reliability, and performance of your PCs and desktops. And with strategic asset management-you can make the best decisions regarding your upgrades for an investment that scales with you-thanks to consistent, reliable, and professional IT services and support-Xcel helps take the guesswork and the hassle out of your office technology.

Rapid Response - On-demand, local support for all end-users via phone, remote desktop, or client portal
Better Security - Sophisticated antimalware protection from emerging security threats with prompt patching and software updates
Cost Savings - Enterprise-level support from highly-trained, Oklahoma based IT professionals at an affordable, monthly rate
Increased Productivity - Maximized productivity from your employees with swift resolution to technical problems.

Call Xcel Office Solutions in Oklahoma City at 405-748-4222 to schedule a technology assessment today. We’ll evaluate your current infrastructure and identify real, actionable ways to cut costs, improve efficiency, and maximize productivity, all with the professionalism you deserve from a leading service provider. We offer short-term, project-based staffing to support to your existing IT team, or we can serve as your fully-managed IT department for a flat-monthly rate.